Shipping & Returns

Every candle is packed by hand in plastic-free, recyclable packaging. Here is what to expect once your order is placed.

Shipping

Processing. Orders are prepared within 1–3 business days. You'll receive an email with tracking as soon as your order ships.

Rates and delivery times. Shipping options, costs and estimated delivery times for your address are shown at checkout before you pay.

International orders. We ship to the countries available at checkout. Import duties, taxes and customs fees charged by the destination country are not included in our prices and are the responsibility of the recipient. Customs processing can add time to delivery.

Address details. Please double-check your shipping address. We can't be responsible for parcels sent to an incorrect address provided at checkout.

Damaged in transit

Concrete is strong, but journeys can be rough. If your order arrives damaged, contact us within 7 days of delivery with your order number and photos of the item and packaging, and we'll make it right with a replacement or a refund.

Returns

Unlit candles only. We can only accept returns of candles that have never been lit or burned. Once a wick has been lit, the candle can't be returned, except when it arrived damaged or faulty.

Within 30 days. Unlit candles and sets can be returned within 30 days of delivery, unused and in their original packaging.

Refunds. Once your return arrives and has been checked, we'll refund the item price to your original payment method. Original shipping costs and return shipping costs are not refunded, unless the item arrived damaged or faulty. International returns are sent at the customer's cost, and any duties or taxes paid on import are not refundable by us.

Final sale. Gift cards can't be returned.

How to return

Return instructions are coming soon. Until then, please contact us with your order number before sending anything back, and we'll guide you through it.